Refund policy

RETURN AND EXCHANGE POLICY

You can return or exchange your product within 7 days of delivery, provided the following conditions are met:

RETURN OR EXCHANGE CONDITIONS

HAIR EXTENSIONS

• The product must not have been used, damaged, or removed from its original packaging
• It must not show any signs of tampering.

HAIR PRODUCTS

• They must be unopened, unused, and in their original packaging

Important: If the product has been opened or used, it will be returned to the customer without a refund.

EXCHANGES

• Exchanges must be for products of the same value or a lower price
• If the new product is priced at a lower price, the difference will be refunded to the original payment method.

RESTRICTIONS

• Refunds are processed 1-3 business days after approval
• We do not cover return or exchange shipping outside of the United States
• The original shipping cost will not be refunded, nor will it be returned in cash or to a different account than the one from which the payment was received

HOW TO RETURN A PRODUCT

• Complete all required sections on the Return Form (see below)
• Once your request is approved, you will receive a return message via email, with which you registered
• You will be provided instructions on how to collect the package or provide a shipping address for review and proceed with the return

PROCESSING

• Returns: The corresponding amount will be credited to the original payment method.
  Exchanges: Contact via email to calculate the new shipping cost and arrange for the replacement product to be shipped

Note: Hello Extensions does not cover the shipping of products for exchanges; however, we provide the return label to facilitate the process